Custom fixtures that are non-returnable, or fixtures outside of warranty, sometimes require unforeseen changes/repairs. For this reason, we offer our rework process.
We cannot guarantee that we'll be able to make repairs to your fixture. If you are interested in our rework program, please email our Customer Success team at: firstname.lastname@example.org to find out more.
Please be sure to include your original order number, photos, and any relevant details about the issue you're experiencing with your fixture.