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Can I adjust my fixture in the field?

All of our made to order pendant and chandelier lighting is manufactured to your specified length. While we know most electricians are capable to alter/cut down these lengths on site, we do not recommend this route.

Any alterations made to our fixtures would void your warranty with us, and the UL listing applied to the fixture. For this reason, we caution against modifications to the fixture after it has left our factory.

We understand that sometimes unexpected project changes occur, and we are here to help! If your fixture requires a change to its length after you have received it, we offer a standardized rework process. Fixtures can always be shortened, but we are not able to extend the length on a fixture.

Please contact our customer support team with your original order number, and a description of the adjustments needed. Our team will then draft a quote for the rework cost and walk you through the rest of the process. 

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